K9 Club FAQ’s

Glad you asked! The health and well being of every pet in our care is our top priority. Our first step in your pet’s health is making sure each pet that comes into our facility has the required vaccinations. Next, if applicable, we want to be certain that small group off-leash play is appropriate for them. Our staff is highly trained in canine body language, which helps us determine stress triggers.

K9 Club installed epoxy flooring, which is high-quality, durable and sanitary. There are no seams or cracks, where bacteria and viruses can hide and is an impervious barrier to liquids. All of these qualities create an environment that inhibits the growth and spread of bacteria and viruses.

Each room is separated by walls rather than fencing, protecting against airborne contagions and over-stimulation. K9Grass® was our top choice for our outdoor play areas. It is antimicrobial and non-toxic with short, dense blades that allow for an easy to clean process. Solid waste stays at the surface for easy removal while liquids drain out immediately.

The cleaning solutions we use are specific to the pet care industry. Our floors and K9Grass® are deep cleaned and sanitized with a top of the line floor scrubber at least twice daily. Kennels are cleaned and sanitized every day with the number one recommended Veterinary disinfectant, Rescue Ready. It kills canine parvovirus and other viruses within minutes, all while non-toxic to the pets. Water and food bowls are cleaned in our top of the line, industry-specific, dish-washer after every meal.

We take the same care for cleanliness and apply it to our grooming rooms. All tubs and tables are cleaned and sanitized at least twice a day. Shears, combs, and clippers are sanitized between every pet.

Cat towers are sanitized every day and Boxicat Pro litter is cleaned at least twice a day. Their food and water bowls are cleaned after every meal in our top of the line, industry-specific, dish-washer.

Should there be an emergency where a pet needed Veterinary care, we have a manager on duty at all times to transport. Our facility is staffed 24 hours a day, 365 days a year.

As stated before, we believe it is best to be prepared for all emergencies, so we have taken the necessary precautions and have installed state of the art isolation kennels by the leading company Mason.

Of course!  Please note that in order to ensure the health and safety of all pets coming into our facility, we require that you provide proof from your Veterinarian of your pet’s current vaccines as a prerequisite for visiting us.

Additionally, please note that all pet visits are by appointment only.

Canine Vaccine Verification

We do not use crates for overnight boarding. We do however, use dog houses while in the small group off-leash play for time-outs and optional break areas. If your pet has crate or cage anxiety please inform staff during your initial evaluation appointment.

For the safety of all pets in our care we require these vaccinations listed below.

• Rabies
• DHPP
• Bordetella
• Canine Influenza
• Leptospirosis
• Flea and Tick Preventative
• Negative Fecal Check
• Heartworm Exam

For more information on the vaccination requirements please visit the Dog Boarding page.

For the safety of all pets in our care, we require these vaccinations listed below.

• Rabies
• Feline Leukemia
• FVRCP-Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia

For more information about our vaccination requirements please visit the Cat Boarding page.

We do understand that sometimes the best laid plans can change. If you need to cancel your reservation for an upcoming stay, please call us at (248) 250-9838. If you cancel 3 days or more prior to your pet’s reservation there is no charge. Cancellations made with only 1 or 2 days prior to your pet’s reservation are charged 50% of the cost of the scheduled stay. Cancellations and no-shows the day of your pet’s reservation are charged 100% of the cost of the scheduled stay.

For holidays and peak dates, if you cancel 7 days or more prior to your pet’s reservation there is no charge. Cancellations made with only 6 or fewer days prior to your pet’s reservation are charged 100% of the cost of the scheduled stay. Holidays and peak dates for 2018 and 2019 can be found by clicking here.

Yes, we require that all cats are in carriers and dogs are restrained by a leash or slip lead with a collar or harness.

Breakfast is served promptly at 7 am, and dinner at 5 pm. We also offer snacks upon your request. Throughout the day the dogs will receive treats, any allergies should be communicated during drop-off. If your pet is on a different schedule, we can accommodate but please provide this information during the behavior assessment.

Yes, you sure can! There is an additional fee of $15 per hour and a reservation must be made.

Yes, we can. Staff members are certified to administer oral, and topical medication for no additional fee. Please bring all medication in the original container with medication name and dose instructions. We advise to bring more than what is needed for the stay in case of emergency situations. Staff members are required to document all medications and amounts that clients bring to the facility.  

If you would like your dog to participate in small group off-leash play, a behavior assessment is required. The purpose of this test is to ensure that your pet meets our guest requirements, to ensure that daycare is a good fit for your pet, and to determine any special needs of your pet. The goal is to ensure that each pet has a safe, positive experience during every visit, no matter how long they stay.

Our temperament evaluation requires 2 hours, so plan to leave your pet here. We schedule a one-on-one meeting with the pet and pet parent about the dog’s history and health. After, that we do a snout to tail assessment, which is when a trained employee checks the pet from snout to tail for any sensitivities and evaluates the current status of health. This allows our employees to be aware of any sensitivities and to make their stay as comfortable as possible. Evaluating the current status of health allows us to know if there are any changes from their entry assessment and exit assessment.

Next, we introduce the pet to our evaluation dogs. These are dogs that we know, trust, and can easily control. They are introduced one at a time to learn how the pet reacts to this new environment. If the pet is comfortable and has positive interactions, we then decide which playroom and group he or she will be best suited in. We introduce him or her to their group and keep a close eye for any stress signals.

A new environment can be stressful for dogs, that is why we prefer to keep their first visit short, and positive. It allows the pet to warm up to small group off-leash play.

If you want your dog to participate in daycare during boarding, it’s recommended that you schedule this test well in advance of your desired boarding date(s).

There is a $25 fee for the behavior assessment and is due once we confirm your appointment time

Small group off-leash play is a safe way for dogs to have social interaction, and both physical and mental stimulation. No more than twelve (12) dogs are in a playgroup at a time. This allows our highly trained daycare attendant to interact with each dog. It allows them to use tools such as our “Blue 9 Klimbs” and “FitPaws” equipment. We don’t want your dog to go home physically exhausted from running in circles all day, we want them to go home tired from playing and stimulating their brains.

K9 Club offers small group play, where no more than twelve (12) canines will be in one playgroup at a time. This allows our employees to interact with their playgroup. It also creates a less stressful environment for our canine friends. Our employees undergo extensive training before handling any canines or felines. They are trained in understanding canine body language and taking steps to prevent any stress that could lead to agitation or aggression. We do understand that sometimes canines may not get along and with small group play, it is easy to separate them.

With that being said, if there should be an incident between any two canines, the pet parent will be informed immediately, and proper care will be given to both pets.

All K9 Club employees are certified in canine and feline CPR. We have emergency plans in place and each employee is aware of the proper protocol. We believe even though we take every step to avoid an emergency, it is still crucial to be prepared.

All dogs including, senior dogs, will be in small play groups that have similar temperaments and play styles. K9 Club offers small play groups, which mean no more than twelve (12) dogs in a play group at a time.This allows our staff to ensure each and every dog is safely enjoying their play time.

The dogs are given several short break times in their private kennels throughout the day to ensure they are getting enough rest, and not over-exerting themselves. Imagine if you ran around a room for 5-8 hours, that would be exhausting, this applies to your pet as well. During their break times, they will be entertained with interactive toys, time with a staff member, and massages. Our staff is trained on tools we use, such as the “Pet Stick”, to help with muscle soreness. This time helps us bond with your pet too. We can also provide additional one-on-one time and additional private walks.

Whether your pet is still a puppy or a senior, the care we provide is unique to their needs, and is sure to be met.

Yes. We welcome all breeds to K9 Club. Your pet simply needs to pass our Behavior Assessment to participate in our Small Group Off-Leash Play Enrichment program. Otherwise, we have a personal play option that your dog can utilize.

Yes. We require a behavior assessment for all dogs who come into our care. Please make a note to schedule your dog’s behavior assessment at least 72 hours prior to making a reservation. 

Food

In the best interest of your dog, we ask that you please bring his / her normal food from home. This will help alleviate any possible discomfort from a change of food.  Please measure food and package individually for each feeding. We recommend that you send food for a few additional feedings in the event your stay away from your pet is delayed for any reason.

Please note that we always have premium food on hand, so we will be able to ensure that your pet is properly nourished in the event we run short on your pet’s normal daily food.  We have carefully selected Zignature and Fromm foods in both can and dry formulas for our house foods.

Medicine and Supplements

We will be happy to administer these as needed. Please include the appropriate number of doses that your dog will need to take in your absence, as well as written instructions with details such as dosage amount and schedule. If the medicine and /or supplements must be taken with food, it is helpful to include them in the pre-packaged meal bags.

Collar and ID Tag

K9 Club’s collar of choice is the KeepSafe™ Break-Away Collar. This collar is specifically designed to prevent dogs from getting entangled by their collars. The KeepSafe™ Break-Away Collar was one of several collars we “wear-tested” and was proven to be superior to any other collar we tested. We require all pet parents to use this collar when bringing your dog to stay with us.  We require this collar for all dogs who participate in our small group off-leash play groups.

For your convenience, you can purchase this collar from the K9 Club Shoppe.

We also require an ID tag that we will attach to the KeepSafe™ Break-Away Collar.  ID tags are made at K9 Club and will contain information that will enable us to cross-reference your pet’s complete profile in our database.

Favorite Toys

We are well equipped with all sorts of puzzles and toys for your dog to play with. However, almost every dog has their favorites they just can’t live without so pack one or two of these if you would like.

Blankets and Bedding

K9 Club will provide your dog with an orthopedic Kuranda bed during his / her stay with us. We love these beds because they allow for an even distribution of weight so that there are no pressure points such as hips, shoulders, or elbows. If you like, we can also add a thick, cozy fleece pad!

We are also happy to let you bring a favorite blanket from home. Additionally, we carry a wonderful line of blankets in the K9 Club Shoppe.

Not to worry, we provide a chew proof, high strength, Kuranda bed for each pet. If food is forgotten we will provide our house kibble, Fromm, at a charge. Fromm Family Pet Food is a 5th generation company family owned and operated. They are well known in the pet care world. They use high-quality ingredients and offer grain-free options.

K9 Club offers overnight and extended boarding for canines. Canines have several suite options. Please visit our Dog Boarding page to see more information.

Sure, we can house up to two dogs together in one of our spacious suites. However, sometimes even the best of friends need some space in a new environment. We would feed them separately, and take every precaution to limit their stress.

Not a problem. Our groomers are accredited, talented, and animal lovers. They have come across many cases like this and are well equipped. We have chosen the top of the line grooming equipment to ensure your pet is happy, and health throughout the grooming process. We use the “B-Air Bear Pro” dryer that cuts drying time in half while being the quietest 8 HP force dryer available today. If the noise is still too loud, we can use a Happy Hoodie that wraps around their ears to muffle the noise and help calm their anxiety. We promise to make the experience as relaxing and easy as possible for you and your dog.

No, we do not sedate dogs. If you know that your dog does not like his nails trimmed or can be aggressive that information needs to be communicated with our groomers. Many pets behave differently when their parents are not around. If you would like us to attempt to clip their nails, we can. We would use a muzzle during this situation to protect the groomer. If the pet is too anxious we would stop and proceed with the rest of the grooming.

Grooming needs are dependent on the breed, but typically regular grooming should be done once a month.